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Please enjoy this guest post by Wendy Lowe of Campaigner
While the philosophers debate the metaphysical and the physics of whether a tree falling in a forest makes a sound when no one is around to hear it, small retail business owners are more concerned about the realities of email marketing programs. If no one’s reading the email campaign, no matter how great it is, it’s not going to make any noise for your brand or your sales.
The start of a great list is one that is filled with customers and prospects who have said “yes” to receiving information from your shop and who will be moved to action if the time and/or offer is right. But the list needs to grow if you want your retail business to grow. Follow these five tips and you’ll soon find you have an email list that helps win business – and is the envy of your competition.
1. Ask for email addresses at the point of sale. If customers are purchasing from you once, and you do a good job, there’s a high likelihood they’ll purchase from you again. Tell them they will be notified about discounts on selected items, exclusive email-only specials and first notice of sales by signing up for your mailing list, either online or in person.
2. Promote (or start) a loyalty program. A loyalty program makes customers feel special with the promise of exclusive, members-only benefits. You can incent customers to sign up for yours (and give you their email address) with an on-the-spot discount or special offer such as a free gift. .
3. Offer free information. You have a high level of expertise in your retail business or you wouldn’t have started it. What you may not realize, though, is that by sharing a little bit of that knowledge for free you can entice customers and prospects to give you their email information. For example, if you run a garden shop you can offer tips on preparing garden beds in the spring and winter, how to care for plants in a drought, etc. And all anyone needs to do to get that information is give you an email address to send it to. Simple!
4. Use social media to encourage sign-ups. If you already have Twitter followers or a Facebook fan page, ask your followers and fans to sign up for your email alerts. Explain that the emails will include information and offers not available anywhere else. You can make it part of your loyalty program, or a separate benefit if you don’t have a loyalty program already.
5. Hand every customer a postcard. Customers may be squeezing in shopping trips between other activities, and don’t have time to sign up for an email program on the spot. But they may if you hand them a pre-paid postcard that they can fill out and mail later. If you also offer them the option of signing up online instead you’ll greatly increase your chances of capturing their email addresses.
Those are just a few ideas to get you started. There are plenty of others out there as well. The key is to do something.
Get your list-building mechanism going and you’ll soon find you have lots of people to whom you can send your incredibly creative emails. You still may not know whether that tree in the forest makes a noise; but at least you’ll have plenty of customers and prospects listening.
Wendy Lowe is director of product marketing for Campaignerthe email marketing solution that enables organizations to have highly personalized one-to-one email dialogues with their customers, measure how they respond, and analyze those responses to interact in a more intelligent, automated way – resulting in more profitable relationships.



















Thanks for the tips. I am into email marketing recently and I really could use your tips. Sometimes I really get to find difficulties in doing this thing since I am a newbie. I think that words suits me best.
Tim — Glad it was helpful. If you want additional help, head on over to http://www.emailtipsforyou.com and sign up for my weekly free email tips. They are loaded with helpful information so you can make the most of your email marketing.
You need to be very careful about putting names into your marketing database manually. Simply asking for an email address at the end of a phone call IS NOT implied consent to receive your email promotions.
Thanks for the great tip on reveneu mailing list. Do you advocate double opt-in or single opt-in?
You’re welcome Rene. You have to do double opt in as far as I’m concerned. Safest approach.