This book by customer loyalty expert Kevin Stirtz is a short read packed with a powerful punch. Kevin’s 21 real world lessons in creating more loyal customers can be easily implemented in your business. Click here to continue reading… »

A while back a small business owner paid me a visit. He wanted help marketing his fitness business to women. Before we even started talking, he handed me his business card. The card was very professional and said all the right things. But it also included a huge blunder. Click here to continue reading… »

You just can’t beat this book by Marcia Yudkin. Every small business owner should have a dog-eared copy within reach. I’ve given away many copies of this book to my clients and recommended it to several others. Click here to continue reading… »

Remember the TV commercial that showed the dot-com geeks publishing their website and within minutes the web counter went ballistic? All of a sudden they had a ton of business they couldn’t handle. Click here to continue reading… »

The stock market is still on a wild roller coaster ride. Trust in business is at an all time low. Do your customers still trust you? Here are seven ways to help you make sure. Click here to continue reading… »