Most doctors never distinguish the difference between “customers” and “patients.” That’s why they have waiting rooms instead of reception areas.

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Once you’ve been in business for a while, you’ll notice the pattern of your business sales ups and downs. Every small business has them. And many products or services are seasonally driven. That can really create a big impact on your bottom line if you don’t pay attention to it. Click here to continue reading… »

If you receive poorly written business communication from another person, what do you think about that person? With the popularity of email, our grammar problems have really come to light. Click here to continue reading… »

I don’t know about you, but over twenty years ago I heard we would all be paperless “soon.” Well, I don’t think soon will come in my lifetime. I’m still drowning in paper. Click here to continue reading… »

I’ll never forget the time I almost blew a new prospect meeting because I didn’t manage the details. I was so embarrassed.  Click here to continue reading… »