I happened upon a good checklist as I was browsing around recently. Once you read it, you’ll probably say “yep, that’s a no brainer.”  Click here to continue reading… »

Each and every day we are faced with decisions about our business. Could a decision end up landing us in a mess of fraud? Click here to continue reading… »

Every time I attend a business lunch meeting, opportunities abound to observe some of the bad meal etiquette habits we have. People pick their teeth, use their napkin as a kleenex and gobble with their mouth open. Yuck. Click here to continue reading… »

What would happen to your business if you were incapacitated and could not communicate with anyone. Would your staff (or family) be able to pick up the pieces for you? Click here to continue reading… »

When you make a mistake with a customer, should you write them off as lost — never to return again? Nope. Click here to continue reading… »