Small business owners are famous for not creating business plans for their business. Many of them say, “I don’t need a darn business plan. It’s just a waste of time.”

That may be true, but if you don’t know where you are going any road will take you there. And in this economy, who can afford to make mistakes? Click here to continue reading… »

What matters to your small business is taking action. Even if a product or service is just shy of perfection, it’s important to expose it to your prospects to get the ball rolling in the right direction. Click here to continue reading… »

One of my best customers started with a five dollar order. If I was like most people, I’d have ignored her and gone on my merry way. But I’m not. I treat my five dollar customers just like my five thousand dollar customers — they’re all queens and kings in my book. Click here to continue reading… »

Every week, without fail, I get a voice mail that never gets a call back. Sales call? No. Click here to continue reading… »

There are a ton of us in the world who are “Service Business” owners. Some large, some small, some tiny. And for each of us there are helpful guidelines we can use to be successful. Click here to continue reading… »