The stock market is still on a wild roller coaster ride. Trust in business is at an all time low. Do your customers still trust you? Here are seven ways to help you make sure.
1. Go the extra mile. Under promise and over deliver – a time worn concept that still works every time. Be there for your customers and show them how reliable you are. It’s your actions that count, not your words.
2. Provide spectacular customer service – every time. Have a friend or colleague visit your business and provide feedback from a customer’s perspective.
3. Make sure your front and back office work like a well-oiled machine. Do your front line employees and back office staff tell your customers the same thing?
4. Manage your customer relationships. Return customers take the least amount of effort – use that to your advantage. Keep in touch often.
5. Communicate, communicate, communicate – with your employees and your customers. Nurture those relationships. Ask for feedback often.
6. Take responsibility. Don’t pass the buck. If you can’t personally handle a customer issue, make sure that you hand the customer off gracefully.
7. Meet commitments. Commitments guarantee that something will get done. They’re also a way to manage the customer’s expectations. Make commitments you can keep. A kept commitment builds trust. A missed commitment destroys trust. And once trust is broken, it takes much longer to rebuild.
Do you have other suggestions? Leave me a reply below.
About Denise O'Berry
Thank up for your in-site . really could use those steps.Just starting on the computer and in school to learn web ect… due to a injury. Really would like to learn more about sales and any input would be grateful .
Hi Denis — glad it was helpful. You came to the right place for resources. Browse around — my site is full of good information. Feel free to comment or ask questions.