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Turn Off Your Cell Phone!

Does this happen to you? You return a phone call someone made to you. When they answer, you tell them who you are and why you are calling. They may ask a few questions and the conversation proceeds.

Then all of a sudden they say, “You know, this is not a good time to talk. Could I call you back?” Surprised by that comment you probably say, “Sure.” And then go away wondering what happened.

Here’s my advice for all those people who answer the phone and then cut the caller off. If it’s a bad time to talk, don’t answer the phone. Better yet, shut it off!

Just because the phone rings doesn’t mean you have to answer it. I don’t mind leaving you a voice mail, but I sure do mind you dismissing my call in the middle of it. And you better believe I won’t call you back.

What about you? How do you react to this type of situation? Leave me a comment.

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A Message From Small Business Expert Denise O'Berry -- It's no coincidence that my initials are DO. I've been helping small business DO things to be successful since 1996. You can be successful too. The best way to have a sustainable business is to take action. Start now by implementing this small business tip in your business. Connect with me on Google+, Twitter, Facebook and YouTube

Comments

  1. Traci Knoppe says:
    August 27, 2011 at 6:44 am

    Amen to that! I let calls go to voice mail often.

    Reply
    • Denise O'Berry says:
      August 27, 2011 at 3:12 pm

      You bet Traci. Me too. Why even answer the phone if you’re going to tell someone you can’t talk. I can’t even count the number of times I’ve called people, they answer and say they can’t talk because they are in a meeting. Hello! Don’t answer the phone, duh. Thanks for stopping by and sharing your thoughts.

      Reply
  2. Karol says:
    August 27, 2011 at 8:17 pm

    This is GREAT advice. For the longest time, I just felt it was necessary to handle all incoming communication immediately – not matter how inconvenient it was, more recently I just realized it’s not. If we are in meetings, driving, or even having some much needed down time – it is just better to let the caller go to voicemail and return the call when it is convenient to speak. At my company we do not allow anyone to be put on hold for another call – period. It’s RUDE. Calls go so much better and faster when the participating parties are fully present and back ground noise is at a minimum. (If your spouse/kids are going to interrupt the conversation, please just do not bother to answer your phone.) Thank you again for making this elusively obvious information come to the forefront. (I had missed it for years!)

    Reply
    • Denise O'Berry says:
      August 27, 2011 at 8:26 pm

      Karol — Glad to hear you have seen the “light” on this. I’m sure your callers appreciate it too! And thanks for stopping by to share your thoughts.

      Reply
  3. Kay says:
    November 20, 2011 at 5:56 pm

    well said! I know humans have always been rude, but when did rudeness become acceptable?

    Reply

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