3 Rules for Responding to Online Reviews

3 Rules for Responding to Online Reviews (Video)

One thing that’s really cool about the world we live in today is we have lots of chances to see what other people think about a business or a product at the click of a button.

Online reviews can help us sort out where to eat, what books to buy, whether that washing machine is dependable, and just about anything else we inquire about.

It’s great for us as consumers.

But when it’s your product or service that’s being reviewed, you become a bit more concerned.

That’s when it gets, not “just business.”

I know it hit me in the pit of my stomach when I got a one star review on my book on small business cash flow.

The customer wasn’t happy that the topic of marketing was included in the book.

It would have been tempting to come back with some snarky response, but that would have been the wrong thing to do.

It’s easy to get wrapped up in your emotions when someone leaves a negative review on your business.Click To Tweet

That’s when your knee jerk reaction might be to blast the reviewer, but that would be a huge mistake.

Take a quick three minutes to watch this video and learn three rules you can follow (without damaging your business) when responding to online reviews.

Want to talk about it? Leave a comment below!

About the Author Denise O'Berry

Hello! I'm Denise, Your Project Partner -- I manage your projects and the project team so you can achieve that dream business you've been chasing. Managing the project plan, the deliverables, the timeline, the to-do list, and the team to get it all done are the things that light up my day. I'd love to help you get your projects done. Click here to learn more.