3 Rules for Responding to Online Reviews

3 Rules for Responding to Online Reviews (Video)

It’s easy to get wrapped up in your emotions when someone leaves a negative review on your stuff. Click To Tweet

One thing that’s really cool about the world we live in today is we have lots of chances to see what other people think about a business or a product at the click of a button.

Online reviews can help us sort out where to eat, what books to buy, whether that washing machine is dependable, and just about anything else we inquire about.

It’s great for us as consumers.

But when it’s your product or service that’s being reviewed, you become a bit more concerned.

That’s when it gets, not “just business.”

I know it hit me in the pit of my stomach when I got a one star review on my book on small business cash flow.

The customer wasn’t happy that the topic of marketing was included in the book.

It would have been tempting to come back with some snarky response, but that would have been the wrong thing to do.

That’s when your knee jerk reaction might be to blast the reviewer, but that would be a huge mistake.

Take a quick three minutes to watch this video and learn three rules you can follow (without damaging your business) when responding to online reviews.

Want to talk about it? Leave a comment below!

About the Author Denise O'Berry

Hello! I'm Denise, Your Strategic Partner -- Let me guess. You bought into the hustle, hustle, hustle vibe and now you're on the brink of burnout. You keep setting your alarm for earlier in the day, but don't gain anything from it -- except bleary eyes and frustration about how little you've accomplished at the end of the day. I get it. I've walked in those shoes and they aren't a good fit for anyone. Let me help get you where you want to go without all the stress and frustration.Click here to learn more.