6 Ways Small Businesses Can Survive In A Crazy Economy - Small Business Solutions from Denise O'Berry

6 Ways Small Businesses Can Survive In A Crazy Economy

Contrary to popular belief, small businesses can survive a crazy economy by taking some proactive steps. And they aren’t rocket science. Here’s what you need to do.

1. Provide spectacular customer service

Every time. Have a friend or colleague visit your business and provide feedback from a customer’s perspective. This person should be unknown by your staff and willing to provide a candid assessment.

2. Make sure your front and back office work like a well-oiled machine.

Are the front line and the back office telling your customers the same thing? Fix that now. You will drive customers away if they have to go through hoops to use your company.

3. Manage your customer relationships

Return customers take the least amount of effort — use that to your advantage. Keep in touch often.

4. Review your strategic plan monthly

Weekly is even better. Make sure you’re doing the things that will get you where you want to go.

5. Adjust your strategic plan as necessary

Your “smallness” makes you more flexible and allows you the ability to stretch into new markets quickly.

6. Communicate, communicate, communicate

With your employees and your customers. Nurture those relationships. Ask for feedback often.

About the Author Denise O'Berry

Hello! I'm Denise, Your Strategic Partner -- Let me guess. You bought into the hustle, hustle, hustle vibe and now you're on the brink of burnout. You keep setting your alarm for earlier in the day, but don't gain anything from it -- except bleary eyes and frustration about how little you've accomplished at the end of the day. I get it. I've walked in those shoes and they aren't a good fit for anyone. Let me help get you where you want to go without all the stress and frustration.Click here to learn more.

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